Terms of service.

Who we are

WildZero is run by Talha Düz, an individual business (sole trader), based in Bayrampaşa, Istanbul, Türkiye. Email [email protected], WhatsApp or phone +90 507 278 78 56.

What we provide

The services listed in the offer you accept, for example ads and content, replies, booking, a website or the Global Patient Engine.

Fees and payment

• A one-time setup fee and a monthly fee, as set out in your offer.
• 50% of the setup fee is due when you sign, and 50% when your system goes live.
• Prices exclude VAT.
• Your ad budget is paid straight from your own account to the ad platforms, not to us.
• WhatsApp and SMS message fees are billed at cost.

Prices are agreed with you in writing. We invoice monthly in advance, unless your offer says otherwise.

Cancelling

There's a 3-month minimum term, then plans run monthly. Either of us can end the agreement with 30 days' written notice, taking effect no earlier than the end of the first three months.

Your accounts and content

Your ad accounts and pages stay in your name. Who owns the videos, photos and tools we make for you, and from when, is set out in your signed offer.

Approvals

No post or ad goes out in your name without your OK. Automatic replies use only information your team has approved, and you can switch on approval mode at any time.

AI replies and calls

• Our assistant says it is an AI in the first reply of every chat, and anyone can ask for a person at any time.
• When the phone receptionist answers a call, it says at the start that it is an AI and, where calls are recorded, that the call is recorded. A caller who does not agree is passed to your team or asked to leave a message.
• Anyone who writes STOP gets no more automatic messages from your number.
• The assistant gives no diagnoses, medical advice or binding prices beyond what your team has approved. You check the information it uses and keep it up to date.
• Offers, birthday and "we miss you" messages go only to people who agreed to receive them, and only after your business is registered where the law asks for it (İYS in Turkey).

You are responsible for the information you approve for the assistant and for your own dealings with your customers. We are responsible for running the system as described here and fixing faults once we know about them.

Fair use

You agree not to use our systems for spam, misleading ads, unlawful content or to contact people who opted out. We may pause a service that breaks these rules, and we tell you why first.

Data

See our privacy notice and KVKK text. Where we handle your customers' data, our data processing agreement applies; you accept it when you sign your offer.

Liability

We don't promise specific results, such as a number of bookings or sales. We are responsible for damage we cause through our own fault, as Turkish law provides. We are not responsible for outages or changes at platforms we don't control, such as Meta or the ad platforms, or for wrong information your team approved.

Law and courts

These terms are governed by Turkish law. The courts of Istanbul have jurisdiction over any dispute.